Refund policy

Thank you for shopping with Value Velo. We take great pride in our certified refurbishment process. Because we sell unique, pre-owned, and refurbished bicycles, our return policy differs from standard retail stores. Please read the terms below carefully before completing your purchase. [6]

We offer a 15-day return policy on all bicycles and components. You have exactly 15 calendar days from the date your bicycle was delivered (or picked up locally) to request a return. Requests made after 15 days will strictly not be accepted.

To qualify for a refund, the bicycle must be returned in the exact same condition in which it was received. [7]

• No Added Mileage: The bicycle must not show signs of new wear, trail dirt, tire usage, or structural modifications.[8, 9]
• Packaging: Bicycles shipped to you must be returned disassembled and securely packed in the original heavy-duty bicycle box and packaging materials provided. [10]
• Documentation: You must include the original receipt, invoice, or proof of purchase, along with any included accessories (chargers, keys, manuals, or pedals). [11, 12, 13]

To cover the costs of mechanical re-inspection, deep cleaning, and administrative processing, all returned bicycles are subject to a 15% restocking fee. This fee will be automatically deducted from your final refund amount. [14, 15]

• Customer Responsibility: Shipping costs for returns are the sole responsibility of the customer. Original shipping fees paid at checkout are completely non-refundable. [16]
• Estimated Costs: Return shipping for a full-sized bicycle box via major domestic freight carriers (UPS/FedEx) typically ranges from $75 to $200+ depending on your location. Value Velo does not provide free return labels for buyer’s remorse.
• Damage in Transit: We highly recommend purchasing shipping insurance for the full value of the bike. Value Velo is not responsible for items lost or damaged during return transit. [17]

The following items are strictly Final Sale and cannot be returned:

• Bicycles marked or sold as "As-Is Clearance" or "Final Sale" at the time of purchase.
• Individual custom-ordered components or upgraded parts installed at the customer's request.
• Gift cards. [18, 19]

1. Initiation: To start a return, you must contact us first at contact@valuevelo.com to receive an authorized Return Merchandise Authorization (RMA) number. Returns sent without prior approval will be rejected. [20]
2. Inspection: Once your bicycle arrives at our warehouse, our certified mechanics will inspect it within 3–5 business days to verify its condition.
3. Approval & Issuance: If approved, your refund (minus the 15% restocking fee and original shipping costs) will be processed back to your original payment method. Please note it can take 5–10 business days for your bank or credit card company to post the refund to your account. [21, 22, 23, 24, 25]

Please inspect your order immediately upon arrival. If the bicycle was damaged during transit by the carrier, or if you received the incorrect model, you must contact us at contact@valuevelo.com within 48 hours of delivery with clear photographs of the damage. In these verified instances, Value Velo will waive the restocking fee and cover the return freight.